Shipping & Returns

shipping

We love that you love Milksta beverages so much! That’s why we’re always doing our best to get them to you as soon as we can.. 

processing times

All orders are processed within 1 business day (unless stated as a pre-order). Our fulfillment centre is closed and does not ship out orders during US holidays.

usa and international shipping fees

We offer Free Priority Shipping in the US and Canada on orders amounting to $90 and over.

For our mommas living in US, we charge $9 for priority shipping (3-5 business days) and $15 for expedited 2-day shipping. 

For our mommas living in Alaska, American Samoa, Hawaii, Puerto Rico, U.S. Virgin Islands as well as the Armed Forces Regions, we charge $20 for priority shipping (3-5 business days).

For our mommas living outside the continental USA in selected countries, international shipping fees will apply at $15 for priority shipping and $20 for expedited 2-day shipping.

(Free Shipping Offer is subject to adjustment due to returns, cancellations, and exchanges. Offer may be modified or discontinued at any time without notice.)

usa transit times

Domestic orders usually arrive at their destination between 3-5 business days via priority shipping. Expedited shipping will be quicker at 2-3 business days. Shipping costs are non-refundable for unclaimed, undeliverable, or returned packages, unless the mistake was the result of our error.

international transit times

International orders usually arrive at their destination between 7-14 business days via priority shipping. Expedited shipping will be quicker at 5-7 business days. Shipping costs are non-refundable for unclaimed, undeliverable, or returned packages, unless the mistake was the result of our error.

returns and refunds

We’re always here for you, through good times and bad . . . like when you have a problem with any of our products. A simple message, email, or chat with us explaining your issue will have Milksta moving heaven and earth to help you. 

general policies

We strongly believe in our products — and think you will too — that we offer a 30-day money-back guarantee. Not totally satisfied with what we sent you? To return unopened sachets for a refund, simply contact hello@milksta.com and share the reasons behind your request. Other than that, there’ll be no questions., no hassles, no problem!

cancellations 

You can cancel your order provided it has not been shipped out already. Once a tracking number is attached to your order, that means the parcel is dispatched and on its way for delivery.

damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right ASAP.

exchanges

The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s). This only applies to “regular items” as, unfortunately, we don’t accept returns on sale items or gift cards. 

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Simple, right? But there’s a “but,” namely, we may deny any returns that fail to meet our return criteria:

  • Customer used the wrong address in placing an order.

  • If a purchase was made on your account or with your payment method that you did not permit. This is between you and your bank.

Any shipping fees that were paid are non-refundable.